Returns & Exchanges Policy
At HIPA, we want you to love your home as much as we do, which is why we offer a 30-day return policy for items in their original condition and packaging. If your purchase doesn't perfectly fit your space, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original boxes, ensuring all hardware and assembly manuals are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized courier location or schedule a home pickup for larger furniture items.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing